Privacy Policy

Last updated: September 2026

The Warming Place respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Contact us through our website
Submit an enquiry or request
Sign up to receive communications from us
Make a donation or otherwise support our work
Participate in an event, programme, or activity
Interact with our website or social media channels

Depending on how you interact with us, this information may include your name, email address, telephone number, postal address, and any other information you choose to provide.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and requests
Provide information about our work, programmes, events, or services
Process donations or other transactions
Communicate with you where you have asked us to do so
Improve and maintain our website
Understand how visitors use our website
Meet our legal and regulatory obligations
Protect the security and integrity of our website and organisation

We will only use your personal information for legitimate purposes and will not collect more information than is reasonably necessary for those purposes.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website. They may be used to remember preferences, analyse website traffic, and help us improve our website.

Where applicable, we may use third-party analytics services to understand website usage. These services may collect information about your visit in accordance with their own privacy policies.

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers where necessary to operate our website, process donations, send communications, provide services, or otherwise support our activities.

These third parties are expected to handle your information securely and only use it for the purposes for which it was provided.

We may also disclose personal information where required by law, legal proceedings, or a lawful request from a government or regulatory authority.

5. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, donation services, or other external services.

Once you leave our website, we are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing them with personal information.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, to maintain appropriate records, or to comply with our legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request that we delete your personal information where appropriate
Object to or restrict certain uses of your information
Withdraw consent where we rely on your consent to process your information

If you would like to exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps to address the situation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updates will be posted on this page, along with the date on which the policy was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Warming Place
Email: info@thewarmingplace.org
Website: https://thewarmingplace.org/